Topi Särkiniemi is a Helsinki-based product designer and developer.
Most of my work comes down to making complex things feel simple.
Work
I do product design for Annie, the Support Bot.
Annie reaches out to students before problems escalate, using data triggers like absences to start conversations, answer questions from the school's own materials, and route students to the right support.
I work across the full product: user research with students, support staff, and leadership; interaction design; and production code.
Things I've built for Annie:
- A multi-agent LLM architecture with specialised support modules and routing
- An automated LLM conversation evaluation system
- A module generator that lets schools set up a new support bot in minutes
- An admin interface that cut campaign setup from 16 hours to under an hour
- A stats dashboard that pairs data with contextual explanations
- A translation tool to launch all of our apps in a new language at once
Before Annie, I freelanced for eight years. Some former clients:
Projects
Fun stuff I've created for myself:
Universe Creator 2.0 - A tool to generate cool graphics using WebGL.
beernoter - A React app designed for craft beer events to remember the beers you drank last night.
Contact
To get in touch with me, you can use any of these channels.
I might not read LinkedIn, so I suggest you use the other channels instead.